Patient portal
Your results, explained clearly
Follow every sample from collection to validated report, with clinician notes written for people, not just laboratories.
Clinical Care
98%
Patient satisfaction across our clinical programmes
120+
Specialists, genetic counsellors and clinical scientists
ISO
Accredited diagnostic and biobanking facilities
Inside the portal
What Patient Portal users can do
Live sample tracking
See exactly where your sample is: received, in analysis, under review or reported.
Validated reports
Download signed PDF reports with reference ranges and plain-language interpretation.
Appointments
Book collections, follow-ups and genetic counselling at any partner clinic.
Secure messaging
Ask your clinical team questions about a result without another trip to the clinic.
Live snapshot
- 36h
Median turnaround
Routine molecular panels
- 128k
Reports issued
Since programme launch
- 94
Clinics connected
Across the network
Security
- Verified identity before activation
- Role-based access to records
- Full audit trail on every download
Get appointment
Need help with a result or an appointment?
Our patient liaison team can book collections, arrange genetic counselling and walk you through any report.
Care support, every working day
Our patient liaison desk helps with bookings, results questions and referrals — or ask Cell AI for non-diagnostic guidance any time.